ACCENTURE’s Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, world-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that’s just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.
What’s In It For You: Collaborate with a diverse network of people. Actively deliver innovative solutions for Accenture’s clients. Apply your skills and experience to help drive business transformation. Work locally in Denver, CO. Job is 100% onsite.
Job Description: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting thorough investigations and restorations. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.
Responsibilities: Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking and follow-up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing. Advanced proficiency in Customer Satisfaction and Customer Technical Support. Develop and implement strategies to enhance customer satisfaction and service delivery. Collaborate with cross-functional teams to resolve technical issues efficiently. Monitor and analyze service performance metrics to identify areas for improvement. Provide training and support to team members to foster a culture of excellence. Engage with customers to gather feedback and ensure their needs are met effectively.
Basic Qualifications: 2+ years of experience in supporting an enterprise environment that includes PC break/fix, asset management and ticketing systems. Experience with ServiceNow Incident Management. Proficiency with MS Outlook. Must live in Denver, CO.
Bonus Points If You Have: Network and Server Skills. Prior Team Management Experience. Previous Participation in IT Audits. MS Certification. Asset Management Experience. Knowledge of ISO Standards.
Keywords: Technical support, Denver, Colorado, IT, Information Technology, Helpdesk, Customer Support, Ticketing, ServiceNow.
What We Believe: We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Equal Employment Opportunity Statement: Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women.
Please be aware that Accenture requires all contractors to be fully vaccinated as a condition of placement, abiding by applicable federal, state, & local laws. Requests for medical or religious accommodation to this vaccination requirement will be reviewed if an offer is extended by the supplier.
Requesting An Accommodation: Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are placed on an Accenture project and require accommodation to perform the essential functions of the opportunity, you will be asked to participate in our reasonable accommodation process as it relates to the initial interview process and for ongoing support. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you have accommodation needs for a disability or religious observance, please call 1 (877) 889-9009, send an email, or speak with your recruiter.
Other Employment Statements: Applicants for placement consideration in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discriminate against employees or applicants for inquiries or disclosures about pay of other employees.
