At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment
where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.
Flexdrive provides vehicle access to Lyft drivers through a flexible car rental subscription program,
and is looking for a motivated and organized Operations Associate to join our Charlotte team full-time.
Reporting into the Operations Lead, you will provide quality in-person experiences by serving customers
at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process.
If you love working with people, have a passion for operations and want to help Lyft drivers, we would love to meet you!

Responsibilities:

• Assist customers with the car rental process (support, check-in, vehicle assignment, rental returns).
• Prepare rental vehicles (fueling, cleaning, installing telematics, inspections, compliance documents).
• Manage vehicle lot organization, transportation, and daily rental operations.
• Report vehicle issues, program challenges, and bugs to the Operations Lead and partners.
• Build trust and work effectively with team members to achieve goals.
• Uphold Flexdrive’s service standards and represent the Lyft brand.
• Take initiative, ownership, and contribute to team success.

Experience:

• 1+ year in customer service (retail, tech support, hospitality).
• Familiarity with the Charlotte area.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication.
• Patience, teamwork, and conflict de-escalation skills.
• Valid unrestricted driver’s license and insurable driving record (required).
• Bonus: Lyft driver experience, multilingual ability.

Benefits:

• Medical, dental, and vision insurance.
• Mental health and family-building benefits.
• Child care and pet benefits.
• 401(k) retirement plan.
• Paid time off (15 days for hourly; flexible PTO for salaried).
• 12 observed holidays + birthday holiday.
• 18 weeks paid parental leave (biological, adoptive, foster).
• Subsidized commuter benefits.
• Lyft Pink membership benefits.

Note: Candidates must reside in states registered for Flexdrive Services LLC.
This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite

Compensation:
Charlotte area pay range: $16.62 – $20.77 per hour.
Actual pay depends on qualifications, experience, and location.
May also include bonus, equity, and benefits.

Flexdrive is an Equal Opportunity Employer. All qualified applicants will receive consideration
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
disability, veteran status, or age.
We are committed to an inclusive and safe workplace.