Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s Networking, Security, Collaboration, and Observability portfolios.
About the Role: ThousandEyes is looking for a Product Solutions Architect to develop and communicate best practice technical solutions that address a broad range of customer challenges. The Product Solutions Architect will ensure successful go-to-market and adoption of ThousandEyes products, serve as a subject matter expert for product, sales, and marketing teams, and create technical materials to educate users and internal stakeholders on the use cases and value of ThousandEyes solutions.
What You’ll Do: Create reference architectures, guides, labs, and demos for ThousandEyes solutions and products. Build and maintain demos for ThousandEyes products and integrations. Partner with product documentation teams to ensure quality of technical documentation. Engage directly and regularly with customers to gain an in-depth understanding of their business processes and product needs, validate solutions, and develop product champions. Serve as a customer and field advocate within the product organization. Support sales and marketing efforts as required, with some travel for conferences and customer meetings. Support new product and feature introduction activities, such as conducting technical training and creating technical decision-maker presentations.
Qualifications: Strong networking domain expertise and experience. Extensive customer and field experience, ideally covering both enterprises and service providers (10+ years in a TME, SE, or other similar customer-facing role). Demonstrated success in building demos and creating technical content, such as best practice guides and reference architectures. Excellent verbal and written skills and a willingness to present and defend ideas. Customer-focused self-starter with high levels of initiative, commitment, energy, and comfort working in dynamic environments alongside a distributed, worldwide team. Bachelor’s degree, preferably in computer science or engineering. Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation. Knowledge of Python or other programming languages is a plus.
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds and encourages applicants even if they do not meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome, and Cisco urges candidates not to prematurely exclude themselves if interested.
US – Compensation Range: 180,600 USD – 220,200 USD.
Message to applicants applying in the U.S. and/or Canada: The salary range reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles, the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation targets. Individual pay is determined by the candidate’s hiring location and additional factors, including skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location.
U.S. employees have access to medical, dental, and vision insurance, a 401(k) plan with Cisco matching contribution, short and long-term disability coverage, basic life insurance, and numerous wellbeing offerings. Employees receive up to twelve paid holidays per year, including one floating holiday and a day off for their birthday. Non-exempt new hires accrue up to 16 days of vacation annually, and exempt employees participate in Cisco’s flexible Vacation Time Off policy. Employees also receive sick time off, paid time away for critical/emergency issues, and additional paid time for volunteering. Sales employees earn performance-based incentive pay on top of their base salary, split between quota and non-quota components, with rates increasing based on performance attainment.
