Job Overview
Pritchard & Abbott’s IT department is growing, and we’re on the hunt for a Senior Software Support Analyst who thrives on solving problems, juggling priorities, and making clients say, “Wow, that was fast!” This senior-level role is ideal for someone with technical expertise, SQL skills that make data dance, and a deep understanding of property tax processes. If you know your way around CAMA or tax solutions and want to work with a sharp, collaborative team, keep reading.

What You’ll Do:

· Lead the charge on legislative changes—translate them into actionable software updates and requirements.

· Manage assigned support tickets like a pro—prompt responses, clear communication, and smart solutions.

· Partner with development to test, track, and report bugs (before they bug our clients).

· Draft and oversee release notes and client documentation for new software changes.

· Maintain and update Crystal Reports for state-mandated Texas Property Tax Division forms.

What You Bring to the Table:

· Advanced technical proficiency with website management and application support.

· Strong SQL skills for data extraction, queries, and reporting (bonus points for creative solutions).

· Clear, confident communication skills with clients and internal teams.

· A knack for problem-solving and multitasking in a fast-paced environment.

· Familiarity with mass appraisal processes, real estate, oil & gas, or property tax industry knowledge is a huge plus.

· Keen attention to detail and ability to navigate complex workflows.

Education & Experience:

· RPA, RTA, CTA certification—or equivalent experience in an appraisal district or tax office—required.

· 5+ years in customer support, technical support, or property tax/appraisal-related roles.

· High school diploma or equivalent required; bachelor’s degree preferred.

· Hands-on experience with SQL and data management preferred.

· Previous work with CAMA software, property tax solutions, or Crystal Reports is a big advantage.

Perks of the Job:

· Fully remote option (or hybrid in Dallas/Fort Worth) with a team that actually enjoys working together.

· 11 paid holidays, 10 vacation days, and 10 sick days per year.

· Employer-paid medical insurance, 401(k) match, and participation in our Employee Stock Ownership Plan (ESOP).

Job Type: Full-time

Pay: $67,500.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Location:

• Texas (Required)

Work Location: Remote